Xbox All Access

A:  At Best Buy, only the Xbox Series X can be purchased with Xbox All Access. Please check with your nearest Best Buy store for specific console availability.

A:  While we’re always looking for new ways to give gamers the best value and choice, at this time you can’t add other items to be included in your Xbox All Access monthly payment. Additional items can be purchased separately. 

A:  No. Microsoft is sponsoring the credit but is not extending the credit and does not determine credit terms or eligibility. Citizens Pay provides financing for Xbox All Access and determines qualifications for, and terms of, credit. You’ll receive a monthly billing statement from Citizens Pay for your Xbox All Access purchase. Citizens Pay is a brand name of Citizens Bank, N.A.

A:  Xbox All Access is an exclusive, standalone offer and can’t be combined with other offers, such as temporary price reductions or trade-ins, unless specifically stated.  

A:  Customers can make multiple Xbox All Access purchases, however only one Xbox All Access purchase can be made per transaction.

A: For more details on Xbox All Access upgrade, visit xbox.com/xboxallaccess-upgrade.

A:    For Citizens Pay customer service, please call the toll-free number at the bottom of the Citizens Pay home page at www.pay.citizensbank.com.

A:  Yes. A Citizens Pay Line of Credit lets you enjoy Xbox All Access for no upfront cost, a low monthly price, and 0% APR for 24 months.*

A:  A Citizens Pay Line of Credit lets approved customers buy a console with Xbox All Access for a low monthly price and no upfront cost. This Line of Credit offers you a fixed interest rate of 0% APR for 24 months. You will receive a statement each month, and Citizens Pay recommends setting up automatic payments in order to ensure that your bill is paid on time. There are no application fees, annual fees, early payoff fees, or late fees, however late payment may be reported to the credit bureaus.

A:  Citizens Pay reserves the right to perform a credit inquiry as needed to determine Line of Credit eligibility.

A: Approved customers will receive a welcome email from Citizens Pay within two hours of their Xbox All Access purchase. It will contain a link to set up your account and enroll in the automatic payment program. It is recommended that the automatic payment program be used so that payments are received on or before the due date. For more information on your Citizens Pay Line of Credit for Xbox All Access, go to www.pay.citizensbank.com.

A: Citizens Pay provides an easy and secure way to view your Line of Credit information at www.pay.citizensbank.com. View your account summary, transaction history, and make payments using your PC or mobile device.

If you follow any of the URLs above, you will be leaving BestBuy.com and entering a site hosted and operated by Citizens Pay. Please review their Privacy Policy. Different terms and conditions may apply.

A:  Xbox Game Pass Ultimate includes all the benefits of Xbox Live Gold, plus over 100 high-quality console and PC games. New games are added all the time, so there’s always something new to play. Enjoy exclusive member deals and discounts. Play together with friends on the most advanced multiplayer network and discover your next favorite game. Learn more at xbox.com/gamepass.

A: If you're already an Xbox Live Gold or Xbox Game Pass member, any days remaining in your membership(s) will be converted to Xbox Game Pass Ultimate at a conversion ratio when you redeem the 24-month Xbox Game Pass Ultimate membership and added to your Xbox Game Pass Ultimate membership up to a maximum of 36 months. Xbox Game Pass Ultimate memberships are limited to 36 months.

If you’re already an Xbox Game Pass Ultimate member, wait until your existing membership has a prepaid balance that is less than 12 months before redeeming the 24-month Ultimate membership through Xbox All Access. You will be unable to redeem with more than 12 prepaid months of Xbox Game Pass Ultimate.

To check your prepaid balance, go to account.microsoft.com/services. Note, once converted to Xbox Game Pass Ultimate, Xbox Live Gold and other Game Pass memberships cannot be unconverted. Learn more axbox.com/gamepass.

A: If you redeemed the 24-month Xbox Game Pass Ultimate membership prior to returning your Xbox All Access purchase, the 24-months of Xbox All Access Ultimate will be removed from your account at time of return. Note, once your existing Xbox Live Gold and/or Game Pass memberships are converted to Xbox Game Pass Ultimate, Xbox Live Gold and other Game Pass memberships cannot be unconverted. Learn more at xbox.com/gamepass.

A:  Your 24-month Xbox Game Pass Ultimate membership is delivered directly to your console. Redeem it during initial console setup or later in the Settings app.

To redeem during initial setup:

• As you set up your new console, you’ll be prompted to redeem the Digital Direct offers that come with it. If you decide not to redeem them then, the offers remain on the console until they’re redeemed.

To redeem after setup in Settings app:

• Select Settings > Account > Included with this Xbox to see an overview of and redemption status of any Digital Direct offers included with your console.
• Press the Xbox button to open the guide, and then select My games & apps > See all > Full Library, and then look under Available offers to see your offers.

A: If you do not see an option to redeem your Xbox Game Pass Ultimate through initial setup and/or through the Settings app, contact Citizens Pay at www.pay.citizensbank.com. They’ll need to verify your Xbox All Access account and determine next steps.

A: No, anyone can redeem the membership on the console purchased with Xbox All Access.

If you follow the URL above, you will be leaving BestBuy.com and entering a site hosted and operated by Citizens Pay. Please review their Privacy Policy. Different terms and conditions may apply.

A: With Xbox All Access, you are purchasing the console and the entire 24-month Xbox Game Pass Ultimate membership from Best Buy at the time of purchase. The purchase is subject to Best Buy’s return policy which can be found at BestBuy.com/Returns. Please contact Best Buy for more details about returns.

A:  If a return is applicable to your purchase, and you return your Xbox All Access purchase, your account will be credited appropriately. If you have already made payments on your Citizens Pay Line of Credit for Xbox All Access, you will receive a check for the amount that has been paid. If no further purchases are made using your Citizens Pay Line of Credit for Xbox All Access, your account will be closed after a period of inactivity — usually 90 days.

A: No. The Xbox Game Pass Ultimate membership is included in the Xbox All Access purchase. You cannot cancel your membership and reduce your monthly payment.

A:  With Xbox All Access, you own the console and 24-month Xbox Game Pass Ultimate membership outright upon purchase. The Microsoft Limited Warranty covers the Xbox console for one year (90 days for the controller and accessories), irrespective of the length of your financing term. If your console malfunctions after that one-year period (or your controller or accessories malfunction after 90 days), you would be responsible. Please note, monthly payments will continue until the remaining balance on your Citizens Pay Line of Credit for Xbox All Access is paid in full, even if your Xbox console is not working.